Terms of Service

1. Acceptance of Terms

By creating an account, subscribing, inviting clients, or using Straton, you agree to these Terms.

If you use Straton on behalf of a coaching business, gym, team, or organization, you confirm that you are authorized to accept these Terms on its behalf.

2. About Straton

Straton is a product of Straton Suite LLC, a Wyoming limited liability company. In these Terms, “Straton”, “we” and “us” mean Straton Suite LLC.

Straton is a software platform for fitness coaches, online coaches, trainers, gyms, and coaching teams to manage clients, workouts, programs, check-ins, nutrition workflows, habits, forms, automations, and related coaching operations.

Straton provides software tools. Straton does not provide personal training, medical advice, nutrition therapy, diagnosis, treatment, emergency support, or healthcare services.

Straton also offers a mode in which an individual uses Straton for their own training and nutrition without a coach. In that mode there is no coach reviewing plans or content, and you are solely responsible for deciding whether to follow anything Straton produces.

3. Accounts and Workspaces

You must provide accurate account information and keep your login credentials secure.

Workspace owners and admins are responsible for managing team access, coach access, client invitations, and permissions inside their workspace.

You are responsible for all activity that happens under your account or workspace.

Minimum age

You must be at least 18 to use Straton on your own, without a coach.

A coach's client must be at least 16. Clients aged 16 or 17 may use Straton only with the agreement of a parent or guardian, which the coach is responsible for obtaining.

Straton is not for anyone under 16. If we learn that an account belongs to someone who does not meet these requirements, we may close it.

4. Coach Responsibility

Coaches are responsible for the services they provide to clients through Straton, including:

• obtaining proper client consent;
• checking client readiness where needed;
• creating appropriate programs, workouts, habits, and nutrition guidance;
• reviewing client submissions and progress;
• complying with local laws and professional requirements;
• managing their own client agreements, waivers, refunds, and service policies;
• reviewing AI or automation outputs before using them with clients.

Straton is not responsible for a coach's advice, service delivery, client results, or client disputes.

5. Client and Individual Responsibility

Anyone who trains with Straton should consult a qualified medical professional before starting any workout, nutrition, habit, or wellness program, especially in the case of injury, illness, medical condition, pregnancy, eating disorder history, or other health concern, and should stop exercising and seek medical help if they experience concerning symptoms.

If you train with a coach

Clients should use Straton and follow their coach's instructions safely, and tell their coach about injuries, health changes, or anything that affects what they can safely do.

If you train on your own

When you use Straton without a coach, nobody reviews your plan before you follow it. You are responsible for:

• giving accurate information about your body, health, training history, and goals, and keeping it up to date;
• deciding whether a generated program, nutrition plan, target, or estimate is appropriate and safe for you before following it;
• changing or stopping anything that does not suit you, including exercises, load, volume, calorie targets, and food choices;
• following food, allergy, and dietary guidance from your own doctor or dietitian where it differs from your plan.

Straton does not supervise your training or monitor your health, and is not responsible for injuries, health outcomes, or results that follow from a plan you chose to follow.

6. Fitness and Nutrition Disclaimer

Straton may help organize fitness, nutrition, wellness, progress, and habit-related information. This information is not medical advice. Straton does not guarantee any fitness, body composition, health, nutrition, performance, or business outcome.

Any coaching decision is the responsibility of the coach and client.

Estimates and projections

Straton shows estimates of what a plan is designed to do: calorie and macro targets, projected changes in bodyweight or body composition, strength milestones, and timeframes attached to them.

These describe how the plan is built. They are not predictions of your results and not a promise of any outcome.

Estimates are calculated from the information you provide, using published population averages, and assume the plan is followed as written. Results vary widely with genetics, age, training history, sleep, stress, medication, medical conditions and adherence. Many people will change faster or slower than any figure shown.

Estimates are only as accurate as what you enter. Inaccurate height, weight, body composition or training history will produce inaccurate estimates.

Estimates may be recalculated as you log, and may change or be withdrawn at any time.

No estimate, target, projection, milestone or date shown in Straton is a guarantee or commitment, and none should be relied on for any medical or financial decision.

7. No HIPAA / Health Data

Straton is not a HIPAA-compliant platform and must not be used to process Protected Health Information (PHI) as defined under HIPAA, or equivalent regulated health information under any other jurisdiction.

Coaches must not upload medical records, diagnostic reports, prescriptions, or other regulated health data to Straton. Coaches working with healthcare professionals, clinical populations, or regulated medical contexts are responsible for using an appropriate compliant system for that data.

8. AI and Automation

Straton may include AI-assisted or automated features such as summaries, reminders, suggested actions, insights, program drafts, meal guidance drafts, check-in analysis, or client follow-up drafts.

AI and automation features are tools to assist coaches. They may be incomplete, inaccurate, or inappropriate for a specific client.

Coaches are responsible for reviewing, editing, and approving AI-generated or automated outputs before relying on them or sending them to clients.

Where Straton is used without a coach, no human reviews AI-generated programmes, nutrition plans, targets, or estimates before they are shown. You are responsible for deciding whether any AI-generated plan is appropriate and safe for you, and for consulting a qualified professional where the Fitness and Nutrition Disclaimer says you should. Your content is sent to AI providers only when you submit it, to produce your plan or its update. See the Privacy Policy for details.

Straton does not use coach or client content to train AI models. AI features send only the minimum content required to AI providers operating under no-training data policies. See the Privacy Policy for details.

Certain AI features, including Straton Operator, may consume AI credits. AI credits are usage allowances for AI-assisted work inside Straton. They are not cash, stored value, or a separate currency.

AI credits are deducted only when an AI-assisted task, generation, or reasoning step completes successfully. Failed provider calls, Straton-side retries, duplicate retry attempts caused by Straton, and cancelled or incomplete generations do not consume additional credits.

A single request to Straton Operator may consume more than one credit line item if it performs multiple AI-assisted steps, such as reasoning, drafting, summarizing, or generating a program or meal plan. Reading existing workspace or client data, showing deterministic results, applying coach-provided text, or executing a non-AI action does not itself consume AI credits.

Included AI credits reset each billing period and do not roll over unless Straton states otherwise. AI credit top-ups, overage usage, or shared workspace AI balances may be controlled by the workspace owner, billing manager, or another authorized user based on the plan and workspace settings.

Straton may update AI credit allowances, eligible features, usage rules, or operation costs prospectively. If a change materially affects paid usage, Straton will provide notice where required by law or these Terms.

9. Subscriptions, Trials, and Billing

Straton subscriptions are billed through Polar or another payment provider.

New workspaces start with a 14-day free trial. No payment method is required to start a trial, and each account is eligible for one trial only.

You may choose a plan and add a payment method at any time during the trial. Your payment method is saved but not charged until the trial ends. The subscription starts billing automatically on the trial end date shown at checkout. If you cancel before the trial ends, you will not be charged.

By subscribing, you authorize the payment provider to charge the applicable fees, taxes, and renewal payments shown at checkout.

Subscriptions renew automatically unless canceled. You may cancel your subscription at any time. After cancellation, access continues until the end of the current billing period (or, during a trial, until the trial end date).

Straton may suspend or limit access if payment fails.

Subscriptions bought in the iOS app. If you subscribe to Straton as an individual through the iOS app, the subscription is sold and billed by Apple through the App Store, under Apple’s terms. Any free trial, price, and renewal date are shown before you subscribe. You manage or cancel it in your Apple account settings, and deleting your Straton account does not cancel it.

10. Refunds and Cancellations

You can cancel your Straton subscription at any time from your billing settings or by contacting support@straton.fit. After cancellation, your subscription remains active until the end of the current billing period. Canceling during a free trial means you are never charged.

Refund requests are handled by email at support@straton.fit:

• Monthly plans. Charges are non-refundable for partial periods. However, if you contact us within 5 days of a monthly charge and your workspace has not been meaningfully used since that charge, we will refund it in full (this covers a trial that converted unintentionally or a forgotten renewal).
• Annual plans. Straton offers a 7-day refund window starting on the date of the first annual charge. To request a refund, contact us within 7 days of that charge.

Outside these windows, payments are non-refundable unless required by law or approved by Straton at its discretion. The following are not eligible for refunds:

• charges outside the windows described above;
• unused billing periods after cancellation;
• account inactivity;
• accounts terminated for violation of these Terms.

If you upgrade your plan mid-cycle, the new plan takes effect immediately and the price difference is prorated. If you downgrade, the new plan takes effect at the start of the next billing period.

Refunds are issued back to the original payment method. Processing time depends on the payment provider and your bank, typically 5–10 business days.

The refund windows above apply to subscriptions billed by Straton’s payment provider. Refunds for subscriptions bought through the App Store are handled by Apple under its refund policy and must be requested from Apple.

Nothing in this section limits any non-waivable statutory rights you may have under applicable consumer protection law (for example, EU/UK distance-selling rights).

11. Coach-Client Payments

Straton may provide tools that help coaches create packages, manage payment status, or connect their own payment provider.

Straton is not the seller of coach services and is not a party to coach-client payment transactions. The coach is the merchant of record for any service they sell through Straton.

Coaches are responsible for their own client pricing, invoices, refunds, taxes, chargebacks, service delivery, and payment disputes.

Depending on your plan, Straton charges a platform fee on payments taken through a connected payment account. The current fee for each plan is shown on the pricing page and is deducted from each payment. A recurring client subscription keeps the fee that applied when it started. The payment provider's own processing fees are separate and are charged by the provider.

If a coach connects Stripe or another payment provider, the coach is responsible for complying with that provider's terms.

12. User Content and Client Data

Users may upload or create content in Straton, including programs, workouts, check-ins, forms, notes, progress photos, nutrition data, messages, and other client-related information.

You retain ownership of your content. You grant Straton a worldwide, non-exclusive, royalty-free license to host, process, store, display, transmit, and back up that content solely as needed to provide and improve the platform.

You confirm that you have the rights and permissions needed to upload or process client data through Straton, including any consents required under applicable privacy law.

13. Acceptable Use

You may not use Straton to:

• violate laws;
• upload illegal, harmful, misleading, abusive, or infringing content;
• provide medical diagnosis or treatment unless legally qualified and compliant;
• process client data without proper consent;
• abuse automations or send spam;
• attack, scrape, disrupt, or reverse engineer the platform;
• access data you are not authorized to access;
• misrepresent your qualifications, identity, pricing, or client results;
• build, train, or benchmark a competing product using Straton or content accessed through it.

14. Third-Party Services

Straton integrates with third-party services such as payment providers, calendar tools, email providers, health integrations, analytics tools, hosting providers, storage services, and AI providers.

Third-party services are governed by their own terms and policies. Straton is not responsible for services it does not control.

Some nutrition information in Straton is sourced from third-party open databases and used under their respective licenses, including OpenNutrition and Open Food Facts (Open Database License, ODbL) and USDA FoodData Central (public domain). Straton references this data and does not claim ownership of it.

Some food images are sourced from Open Food Facts, Wikimedia Commons, and other public-domain or openly-licensed sources, or are generated. Brand logos are used for identification only. Each image remains the property of its respective owner.

15. Platform Changes

Straton may update, modify, add, remove, suspend, or discontinue features at any time.

Beta or experimental features may be changed or removed without notice and are provided as-is, without warranty.

16. Termination

You may stop using Straton at any time.

Straton may suspend or terminate accounts that violate these Terms, fail to pay, create security risk, misuse the platform, or cause legal or operational risk.

After termination, Straton will retain account data for up to 30 days to allow for export or reactivation (a workspace or account you delete yourself can be kept by cancelling the deletion within that time), after which it may be permanently deleted, subject to legal retention requirements and backups.

17. Disclaimer of Warranties

Straton is provided “as is” and “as available.” To the maximum extent permitted by law, Straton disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Straton does not warrant that the platform will be uninterrupted, error-free, secure, or suitable for every coaching business or client situation.

18. Limitation of Liability

To the maximum extent permitted by law, Straton will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages.

Straton is not responsible for injuries, health outcomes, client disputes, payment disputes, lost data, lost revenue, or reliance on AI-generated content.

Straton's total aggregate liability arising out of or relating to these Terms shall not exceed the amount paid by the customer to Straton in the 6 months preceding the event giving rise to the claim.

19. Indemnification

You agree to indemnify, defend, and hold harmless Straton, its officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your coaching services or advice;
• content you upload, create, or transmit through Straton;
• your relationships and disputes with clients;
• your violation of these Terms;
• your violation of any law or third-party right;
• your failure to obtain required client consents.

20. Changes to These Terms

Straton may update these Terms from time to time. When changes are material, Straton will provide reasonable notice (for example, via in-app notice or email) before the changes take effect. Continued use of Straton after the effective date constitutes acceptance.

If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

21. Dispute Resolution

Any dispute arising out of or relating to these Terms or the use of Straton shall first be addressed through informal good-faith negotiation between the parties.

If unresolved, disputes shall be finally settled by binding arbitration administered under the rules of a recognized arbitration body (such as AAA or JAMS), conducted in Wyoming, United States, in English. Each party waives any right to a jury trial and to participate in a class action.

This section does not prevent either party from seeking injunctive relief in a court of competent jurisdiction to protect intellectual property rights. EU and UK consumers retain their statutory rights.

22. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of laws principles, except where the user is a consumer protected by mandatory local law.

23. Miscellaneous

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
• No waiver. Failure to enforce any provision does not waive Straton's right to enforce it later.
• Assignment. You may not assign these Terms without Straton's consent. Straton may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with the Privacy Policy and any referenced policies, constitute the entire agreement between you and Straton regarding the platform.

24. Contact

For questions about these Terms, contact legal@straton.fit.

Straton Suite LLC
30 N Gould St Ste. N, Sheridan, WY 82801, United States